Refund policy
Thank you for shopping with LegacyByJay! We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
1. Returns
- Eligibility: You may return items within 3-5 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and include all tags and accessories.
2. Refunds
- Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 3-5 days.
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Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. How to Return an Item
- Contact me at justin.johnson07@icloud.com to initiate a return.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
4. Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3-5 days of receipt. We will arrange for a replacement or refund.
6. Contact Us
If you have any questions about our return and refund policy, please contact me at: Justin.johnson07@icloud.com